Practical Performance Management Training
The full potential of the new government performance appraisal systems will never be achieved unless supervisors have confidence in their ability to effectively manage these systems. Most organizations have focused to date on the process and the mechanics of the new systems. Important as that is, much more is needed. CI International has created a set of training modules focused on building the necessary skills and confidence in supervisors to take full advantage of these new systems.
CI recently completed a year-long project to deliver nearly 150 performance management workshops to over 3,000 U.S. Army supervisors. The training focused on a key component of the National Security Personnel System. This new system, focused on improving performance and accountability of Army civilian personnel through increased clarity of goals and objectives, was recently implemented world-wide.
CI International facilitators provided training on the heart of the new system: performance objectives. These performance objectives are created following the SMART goal setting model. SMART stands for
- Specific
- Measurable
- Aligned
- Realistic/relevant
- Timed
Supervisors received background information on the SMART model and then worked in the classroom with a facilitator to craft real objectives for their employees. "The opportunity to write objectives in a classroom setting really helped me overcome the 'blank page syndrome' that I was struggling with", noted one supervisor. "Figuring out how to make the system work for me, my organization and my folks really made this class worthwhile." Once they had written objectives in hand they then had the opportunity to receive both group and one-on-one feedback on the effectiveness of those objectives.
CI strives to make its training as real-world as possible. This workshop wasn't based on theory but on practice. Supervisors left the training with written objectives for at least one employee and a clear model to follow to do the same for their other subordinates.
"I really enjoyed the partnership we built with Booz Allen Hamilton and the Army in completing this project. BAH provided great course materials which we were pleased to deliver in the practical, leadership-focused manner the Army desired", said the CI project manager, John McCann. "Performance management is first and foremost a leadership responsibility. All employees deserve to have clear goals and to receive effective feedback over the course of the performance period on their progress towards those goals. The Army understands that. We always enjoy working with organizations that understand and value leadership and leadership development."
Having delivered workshops from California to New York, as well as multiple sessions in Germany, CI appreciates the challenges associated with implementing a new performance management system and is ready to provide other Agencies with this important training as they move to pay for performance systems. For more information click here.
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Practical Performance Management Training
