HCaTS is a Government-wide, Multiple Award, Indefinite-Delivery, Indefinite-Quantity (MA-IDIQ) task order contract vehicle for customized training and development, human capital strategy, and customized organizational performance improvement services. GSA and OPM partnered to deliver a “Best-in-Class” (BIC) procurement solution to provide the federal agencies with a reliable, flexible, fast, and efficient way to obtain best value solutions for complex human capital and training services. BIC contracts are recognized as being “good-for-government” purchasing solutions which uses data-driven strategies to change buying and consumption behavior.

HCaTS offers three Key Service Areas (KSAs):

KSA 1 — Customized Training and Development Services

  • Technical skills and knowledge training
  • General skills and knowledge training and development
  • Leadership, management, and supervisory training and development
  • Leadership, management, and supervisory training and development
  • Training program management support
  • All modes of delivery: classroom-based, web-based, mobile platforms, and blended solutions

KSA 2 — Customized Human Capital Strategy Services

  • Talent management
  • Performance management
  • Workforce planning and succession planning
  • Diversity and work–life programs
  • Knowledge and competency management
  • HR systems design and consultation
  • Branding, recruitment, staffing, communications, and outreach strategies
  • Employee engagement
  • Program implementation support

KSA 3 — Organizational Performance Improvement

  • Change management
  • Strategic planning and alignment
  • Organizational assessment and transformation
  • Business process reengineering
  • Data analytics for data-driven performance reviews

Contract Features

Features Category Features Details


  • Available to all government agencies
  • Reduce contract duplication and administrative costs
  • Streamlined ordering procedures
  • Allows Commercial or Non-commercial procedures
  • Ensures the Government obtains the best value at the best overall price
  • Allows for Classified or Non-classified Services
  • Allows for Ancillary Services and Other Direct Costs (ODC)
  • No protest for in-scope Task Order under $10 million

Labor Categories

21 labor categories with four level of expertise: Junior, Journeyman, Senior, SME

Contract Types at the Task Order Level

  • Firm Fixed Price
  • Time and Materials
  • Cost Reimbursement
  • Incentive

Period of Performance

  • Contract Base Period:
  • 5-Year Option Period:
  • 6-Month Extension:
  • Task Orders may extend up to five years and six months after the HCaTS SB ordering period expires – through

Procurement Options

  • Direct Acquisition: GSA issues a Delegation of Procurement Authority to the customer agency Ordering Contracting Officer (OCO), who performs the acquisition; or
  • Assisted Acquisition: OPM performs the acquisition on behalf of the customer agency and provides post-award support, as negotiated with the customer. An Inter-Agency Agreement is required.

HCaTS PMO Website


Key Personnel Contact Information

DUNS Number


CI Email